Support
How can we help?
Stuck on a streak, a purchase, or a puzzle that won't load? Start with the topics below, or email us directly — we read every message.
Playing the game
New to Fingerpost? The idea walks through reading the signs and triangulating the hidden city.
Streaks & stats
Your streak and stats live on your device. If they reset unexpectedly, see the troubleshooting notes below or contact us.
Purchases & ads
Removing ads or restoring a purchase is handled through your Apple ID. We can help if something didn't go through.
Report a bug
Found a wrong angle or a puzzle that won't load? Send us the device, OS version, and what happened — details help us fix it fast.
Email our team
We typically reply within a couple of business days. Include your device and app version where you can.
Common questions
My streak disappeared. Can I get it back?
Streaks are stored on your device, so reinstalling the app or switching phones can reset them. If you believe your streak was lost in error, email us with the date you last played and we'll do our best to help.
I removed ads but they're still showing.
Try "Restore Purchases" in the app's settings while signed in with the same Apple ID used for the purchase. If ads persist after restoring, contact us with your purchase receipt and we'll sort it out.
The daily puzzle won't load.
Fully close and reopen the app, then try again. If it still won't load, let us know your device model and iOS version and we'll investigate.
I think an angle or distance is wrong.
Distances and bearings are computed from approximate city coordinates and rounded for readability, so they're believable rather than survey-grade. If something looks clearly off, send the puzzle date and the city in question and we'll review it.
How do I suggest a city or feature?
We'd love to hear it. Email your idea to support@alwynventures.com — player suggestions genuinely shape where Fingerpost goes next.